Troubleshoot video errors, buffering, and freezing

Many factors can crusade video playback issues, such as cyberspace or device connection.

If a video is freezing, buffering, or you go one of these errors, you may be experiencing a video playback issue:

  • An error has occurred.
  • Playback fault. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went wrong. Tap to Retry.

Past troubleshooting your internet or device connection, your video may play without playback issues. Start by checking your internet speed, and so check the steps for your device.

Troubleshoot internet and device connectedness

Try following the steps below to troubleshoot your cyberspace and device connections.

Internet speed

The quality of your home or mobile network tin affect how smoothly YouTube videos play, and whether videos play in Hard disk.

  • Check the YouTube video'south resolution and the recommended speed needed to play the video. The table beneath shows the guess speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K twenty Mbps
Hard disk 1080p five Mbps
Hard disk drive 720p two.5 Mbps
SD 480p ane.1 Mbps
SD 360p 0.vii Mbps
  • Endeavour running an internet speed test to make sure your cyberspace can back up the selected video resolution. You tin also change the quality of your video to improve your experience.

Note: The actual speed that your device gets may vary from the number given when you run an 'internet speed test.' The divergence tin can be due to numerous factors including:

  • Wi-Fi functioning
  • Time of day
  • How your Internet access provider connects to YouTube
  • How many devices are on your network: If in that location are a few devices on your network, then the connection is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • Y'all can also notice out if your internet Service Provider is HD Verified; by visiting the Video Quality Written report.
  • If y'all're interested in seeing more info on how your videos are played dorsum, check out Stats for Nerds.
  • Try restarting your internet connectedness if the higher up suggestions don't improve your connexion.

Smart TVs, Chromecast, and game consoles

To fix playback issues with your smart Idiot box, Chromecast, or game console -

  • Restart the YouTube app.
  • Restart your device: Practice a hard restart by disconnecting the power and so reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/system software.

For the YouTube app or mobile site, endeavor some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Plough off your mobile information connection and and then turn it on once more.
  • Articulate the YouTube app'southward cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest bachelor version of the YouTube app.
  • Update to the newest bachelor version of Android.

Mobile site

  • Clear your browser's cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a green or black screen in the video thespian

If you can hear the audio of a YouTube video, but the video role player is green or black, try to:

  • Use a different browser to picket the video.
  • Clear your browser's cache and cookies.

If that doesn't work, try some of these troubleshooting tips.

Troubleshoot sound issues

If you can't hear any sound from a YouTube video, the volume button may be turned off . Try some of the post-obit troubleshooting steps:

  • Brand certain the sound/book is turned on for your browser or device.
  • Check your device'due south sound settings.
  • Restart your browser or device.

Other types of bug

Issues with YouTube Paid Products;

If the in a higher place steps don't work and you:

  • Bought a movie or TV prove on YouTube, OR
  • Are an active paid member of Youtube Music, YouTube Premium, or YouTube TV

You lot can become in touch with us for support with purchases or memberships.

Historic period-restricted content

Sometimes content doesn't violate our policies, only information technology may not be appropriate for viewers under xviii. Age-restricted videos may not be viewable to users who:

  • Are nether 18 years of historic period
  • Are signed out
  • Are watching YouTube videos embedded on almost third-party sites

Larn more about watching age-restricted videos.

Restricted Mode

Restricted Manner is an optional setting that screens out potentially mature content you or others using your devices may prefer not to view. When Restricted Fashion is turned on, comments may non be viewable. You tin can plough Restricted mode on or off.

Note: Restricted mode works on the browser or device level, so it must be turned on or off for each browser or device yous use.

Issues downloading videos

If you don't have YouTube Premium or if downloading videos isn't available to you, you can't download videos. If you tin can download videos, only you're running into problems, attempt some of these downloading troubleshooting tips.

Business relationship error issues

If yous're running into issues with your business relationship, these manufactures may have more info:

  • Problems accessing YouTube
  • Go help signing in to YouTube

If the above steps don't work and y'all're still having trouble, allow u.s. know by submitting feedback.

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